Terms & conditions

1. Introduction

These Terms & Conditions ("T&Cs") set out the agreement between Toivo Events ("we", "us", "the Planner") and the client ("you", "the Client"). By booking our services, you agree to these terms. Your quote or signed agreement will name the specific package, fees and dates for your event.

2. Services

We provide event planning and coordination services as set out in your agreed package. Any additional services you ask for will be charged separately. Our common services include:

3. Booking requests

• Sending a booking request through this website does not confirm your date. Your booking is confirmed once we confirm it in writing and your deposit has been received.

4. Fees & payment

Our fees are based on the level of responsibility and skill involved and the time spent on your event. Prices are given on request, and your quote will state the full fee.

• A non-refundable deposit, as stated in your quote, is required upon booking.
• The remaining balance must be paid 1 week before the event date.
• Additional expenses (e.g. vendor fees, travel costs) must be covered by the Client.

5. Cancellation & refunds

• If the Client cancels the event, the deposit is non-refundable.
• If the Client cancels within one month before the event date, a cancellation fee of 80% of the total fee will be charged.
• If the Planner cancels, a full refund will be provided, or an alternative planner will be arranged.

6. Vendors & third-party services

• The Planner may recommend vendors but is not responsible for their performance or contracts.
• The Client is responsible for payments and agreements with vendors.

7. Changes & delays

• Any changes to the agreed plan must be communicated in writing.
• The Planner is not liable for delays or unforeseen circumstances beyond our control.

8. Liability & insurance

• The Planner is not responsible for any loss, damage or injury during the event.
• Clients are advised to obtain event insurance for added protection.

9. Force majeure

• The Planner is not liable for cancellations or delays caused by unforeseen events (e.g. natural disasters, pandemics, government restrictions).

10. Confidentiality

• Any personal or event-related information, including booking details and guest lists, will be kept confidential and not shared with third parties without your consent.

11. Governing law

• These T&Cs are governed by the laws of the Republic of Zambia.